Support
Help with sedvio software
One place for purchase, license, download, refund, and pre-sales questions across every sedvio product.
Common topics
What we can help with
Choose the category that best matches your question, then use the support form below if you still need help.
Purchase help
Questions before or after buying, invoices, or payment issues.
License help
Activating, moving, or recovering a license key, and managing your devices.
Download help
Getting the installer, system requirements, or install problems.
Refund help
Refund requests within the refund window — see the Refund Policy.
Faster answers
Faster answers
Check the common support paths below before opening a ticket - many license and download issues can be resolved right away.
Didn't get your license key?
Purchases deliver the key by email. If it has not arrived, you can resend it yourself from the Customer Portal, or email support@sedvio.com and we will help.
Need to move to a new device?
Manage the devices bound to your license in the Customer Portal, release one to free up activation, then activate the app on the new machine.
Refund questions?
See the Refund Policy, then email support@sedvio.com with your order details.
Looking for a specific product?
See everything sedvio makes on the Products page.
Public support intake
Send us your question
Use this form for pre-sales questions or general support before you have a portal account.